Refund Policy
Last Updated: March 2026
We offer a full refund within the first 3 days of purchase if all of the following conditions are met:
- Customer has not accessed any course materials
- Customer has not attended any training sessions
- No materials have been downloaded
- No digital content has been viewed or consumed
To request a refund within this window, contact support@port2pay.com with your order details.
After the initial 3-day window, a $50.00 cancellation fee will be deducted from any refund issued.
This fee applies because:
- We provide immediate access to premium digital educational content
- Training sessions have limited capacity and are reserved for enrolled students
- Course materials represent significant intellectual property value
Once digital educational materials or course content have been accessed, all sales are final and no refunds will be issued, regardless of the 3-day window.
If you enrolled on a payment plan:
- You may cancel future installments at any time
- Cancellation does not waive any remaining balance owed
- The 3-day refund window applies to your initial deposit, subject to the $50.00 cancellation fee after 3 days
- To cancel, visit our cancellation page
Before Initiating a Chargeback
If you have any concerns about your purchase or payment plan, please contact our support team first at support@port2pay.com.
We are committed to resolving any issues fairly and promptly. Filing a chargeback without contacting us first may result in:
- Immediate loss of course access
- Account suspension
- Collection of remaining balance owed
If you have questions about our refund policy or need assistance:
Email: support@port2pay.com
Response time: Within 1 business day