1. Introduction
MySpaLive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including our payment portal and online course enrollment platform.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, date of birth, and mailing address.
- Payment Information: Credit/debit card details and billing information processed securely through Stripe. We do not store full card numbers on our servers.
- Account Credentials: Username and hashed passwords for portal access.
- Usage Data: Information about how you interact with our platform, including pages visited, features used, and actions taken.
- Device Information: IP address, browser type, operating system, and other technical identifiers.
- Background Check Data: Where required for course enrollment, we may collect consent and results related to background screenings.
3. How We Use Your Information
We use the information we collect to:
- Process course enrollments and payment plans.
- Manage your account and provide customer support.
- Send transactional emails such as payment confirmations, receipts, and course updates.
- Send reminders for upcoming or overdue payments.
- Comply with legal obligations and enforce our terms.
- Improve our platform and services through analytics.
- Sync relevant data with affiliated platforms (e.g., MySpaLive) for course access and scheduling.
4. Sharing of Your Information
We do not sell your personal information. We may share your data with:
- Stripe: For secure payment processing.
- Twilio: For SMS communications related to your account or payments.
- SendGrid: For email delivery of transactional messages.
- MySpaLive Platform: For course access, scheduling, and account management.
- Law Enforcement: When required by law or to protect legal rights.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), hashed password storage, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We may use cookies and similar tracking technologies to enhance your experience on our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data (subject to legal obligations).
- Opt out of marketing communications at any time.
To exercise these rights, contact us at support@myspalive.com.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: